This is how you do business.


Yesterday I ordered a few items from INCRA… via Incremental Tools…but as luck would have it one of the items is not available straight away…Something to do with an extrusion required…

So instead of getting a part order, I said it would be fine to wait until the whole order could be shipped.. Having waited so long to be able to finally order these items, I figure a few more weeks would not hurt…

Well, this morning, I received an E-mail telling me that INCRA is having a site-wide sale later this month… 10% discount on everything…

Great I thought… should have waited for the sale…

Here is the great news and the reason for this post…

Because this sale will be in effect before my order is shipped, the whole order has been discounted by the full 10%…and that pays for half the shipping costs… which on its own was very reasonable…

AND THAT FOLKS IS HOW TO KEEP THE CUSTOMER HAPPY….

Happy …. I am over the moon… so here is the FONZ…. a big thumbs up to Incremental Tools and a big thank you from one very happy customer…

About Lazy Larry

Just a woodworker sharing some of the things learnt the hard way... so you don't make the same mistakes...
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